Help and FAQ
SHIPPING AND DELIVERY
How will my order be shipped?
You can view the exact status of your order in your customer account under Orders. As soon as your order is dispatched, we will send you a shipping confirmation by email.
You will be informed of the status of your order by email. You will definitely receive a shipping confirmation from us by email.
With our fast shipping, the order is forwarded to packaging for further processing immediately after the purchase is completed. At this point, changes are no longer possible. We ask for your understanding.
AN ORDER
Yes, you can only order online.
We will inform you of the status of your order by email. You will definitely receive a shipping confirmation from us by email.
Please contact us for a cancellation request via the contact form.
With our fast shipping, the order is forwarded to packaging for further processing immediately after the purchase is completed. At this point, changes are no longer possible. We ask for your understanding.
If your order includes a pre-order product, we will ship all items ordered together on the day that product is released. All items in an order will be shipped together, we do not offer partial shipments.
RETURN
You can access your order directly and request a return via your order confirmation email. You will then automatically receive a prepaid return label. Either show the QR code at a DHL collection point of your choice or print out the return label yourself.
You have 30 days to return items
We are very sorry that you received a damaged item. Of course, you can complain about the item within the legal deadline. Please contact us using the contact form.
If you would like to exchange the size of an item, you are welcome to place a new order.
The refund will be made automatically after receipt and inspection of the return to the originally selected payment method
The credit for your return has not yet been refunded? You should have received the amount within 3-5 working days after receiving the confirmation of receipt. Please contact our customer service if this is not the case. Our colleagues will take care of your request immediately.